Alterations Plus Dry Cleaning

Name: Chris McKay
Rating: 1
Review: I don't know what happened to this cleaners. Lived in the area and used them for the last 12 -13 years and until now they've always been great. Brought in a thick Irish wool sweater in May to get dry cleaned at the end of the season and then put it away until December. When I went to put the sweater on this winter, I noticed there was a pretty significant stain still remaining on the front right hand side. I brought it back in and the woman said that she wasn't responsible for it after this long of a period of time; which kind of makes sense, except that I never had to double check their work before, so it didn't dawn on me that I had to do so now. She took it back over the counter, but when I went to pick it up, it was pretty clear that nothing new had been done to this sweater, the stain was still there and she was just being dishonest and wasting my time. It likely wasn't even dry cleaned the first time to come back like this. I won't use a business that wastes a customer's time like this, and I won't use a cleaners where they do such a bad job that you have to check and double check their work when you get it back. There are a million cleaners in the area. I'll check the reviews and find a new one that does good work the first time and stands by their work, because I won't be going back here. This sweater cost $55 to get cleaned, so not a paltry sum when I've been getting it cleaned here for 10 years. Do the math, because this business can't.
Date: 8 months ago