Hardy & Associates, Inc. dba Vanguard Cleaning Systems of Washington

Name: Christine Lenfant
Rating: 2
Review: We have a monthly contract with Vanguard and the franchise who is apparently on this contract is NW Janitorial LLC. The staff and myself thought that their contract included garbage's, perhaps some vacuuming as we would have debris under desks and in the show room which remained when we returned to work on Monday. It appeared that cleaning any hard surface flooring was not part of the contract so being a Commercial Cleaner myself, I went there to clean the kitchen floor as it was REPULSIVE. It took me 4 hours just for the kitchen which is small. When cleaning the floor the vinyl seemed soft to me which would mean water damage. I checked to see if perhaps there was a leak from the DW, or Water Filter but that was not the issue. I pulled the fridge away from the wall to see if perhaps there was an issue there. Nothing. I decided to check to see if the cleaners had come and to make sure that the kitchen was still the way I left it. I was APPALLED. The floor had standing water on it EVERYWHERE. I looked at the wall area where there is cove base. The water was seeping under the base. Thus I now know where the water issue was coming from. I am going to speak to the owner on Monday and show him the pictures of Before and After I cleaned it. I am certain after he sees the pictures of the standing water on the clean vinyl floor, that he too will question Vanguard's cleaning standard . I now assume that this is part of their monthly contract but it is very obvious after seeing the standing water on the clean floor that there is no quality control in their work . They had just left when I got there. I had to wipe the floor down with numerous rags to mop up the puddles. I would NOT refer this Company to anyone.****Monday May 16. I want to thank Bryan for stopping by today to find out why I wrote the review that I did. This is HUGE for the franchise owner of a Co to do this. I still think that the quality of the cleaning is done without any attention to detail or of quality control. I think that now that Bryan knows my concerns, that things will be done with a bit more effort on quality. Thank you
Date: 2 years ago