Sunshine Cleaners

Name: Ellie Spiro
Rating: 1
Review: I took my brand new wedding dress here to be cleaned and pressed after alterations were complete. We asked how long it would take and they said for a new wedding dress they would have it done in one week. We even followed up after dropping it off to confirm the timeline. We picked up the dress and when I went to try it on before the wedding it was covered in grey watermark stains all over the body and train of the dress. By this point we were out of town for the wedding and we had to pay a different cleaner to do an overnight clean to try and get the stains out. Sunshine did refund us for the cost of the cleaning but refused to take responsibility for the stains and refused to pay for the last minute cleaning that we had to pay for to fix their mistake. They told us that the week timeline was a rush and so they did not do their normal inspection or have time to fix the stains but they never communicated to us that they needed more time. At the end of the day, they were comfortable charging us for a poor cleaning job without even trying to fix the stains they caused.
Date: a year ago