Wallingford Dry Cleaners

Name: Elizabeth Ferrill
Rating: 1
Review: I was a first time customer of Wallingford Dry Cleaners about a week ago. I dropped off a little over $160 worth of dry cleaning between my boyfriend and I. When I picked up the dry cleaning a week later, one of my sweaters had an obvious hole in the front that had been poorly stitched. I went back in and notified an associate, who directed me to return the following day to speak with the manager. Upon speaking with the manager, he told me the hole had already been there (it definitely had not) and the dry cleaner was not at fault. After I told him I'd be taking my business elsewhere, he only offered to refund the $9 it cost to dry clean the sweater, instead of my whole order. I explained to him that unfortunately $9 doesn't really begin to cover the cost of a $120 sweater that is visibly damaged. He said there was nothing else he could do for me. I was surprised that he was so willing to let a first time customer go without even attempting to refund the entire order and keep my business in the future. I wouldn't recommend this dry cleaner, not only for the reason that they damaged an article of clothing, but because of their general apathy for customer service (especially for a first time customer).
Date: 5 years ago