Wardrobe Cleaners Inc

Name: Becky Simon
Rating: 1
Review: Terrible customer service and questionable business practices. We'd been long term customers and they did a decent job, but always felt expensive. However, after a situation when they ruined our blanket during a cleaning, everything went downhill from there. To start, the manager yelled at me on multiple occasions. I can say that I have never experienced worse customer service ANYWHERE! They would not call me back and would not return our ruined item to us. They said they gave it to charity, which is not appropriate or there decision to make. After wasting hours of my time trying to get the issue resolved, I finally got ahold of the owner, who also yelled at me and said he would call back and return our item, which he never followed through with. I like to support small businesses and give them the benefit of the doubt, but after multiple failed attempts to let them "make it right", others should be warned not to bring there business here.
Date: 9 years ago